Frequently Asked Questions 🐾

Orders are processed within 1–2 business days, then delivered within 5–10 business days across the US.

We currently ship all across the United States only.

Shipping is free on all orders — no hidden fees at checkout.

You'll receive a tracking number by email as soon as your order ships. Check your spam folder if it doesn't arrive, or contact us for help.

You have 7 days from delivery to return an item, as long as it's unused, unopened, and in its original packaging.

Once we receive and inspect your return, refunds are issued to your original payment method within 5–7 business days.

Email us within 48 hours of delivery with a photo of the item, and we'll send a replacement or refund right away — no return needed.

Yes — our grooming and care products are designed with pet comfort and safety in mind. If a product has size or breed considerations, they're listed on the product page.

If a tool arrives defective or stops working under normal use, contact us and we'll make it right with a replacement or refund.