Returns & Refunds 🐾

Not the right fit for you and your pet? We're here to make returns easy.

🗓️ Return Window

You have 7 days from the delivery date to request a return.

✅ Item Condition

Items must be unused, unopened, and in original packaging to qualify for a return.

💵 Refunds

Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days.

🔄 Exchanges

Want a different item instead? Contact us and we'll set up an exchange as soon as we receive your return.

📋 How to Start a Return

1. Email us at furryflows@gmail.com with your order number and reason for return.

2. We'll confirm your return and send you the shipping address and instructions.

3. Once we receive and inspect your item, we'll process your refund or exchange.

🐾 Received a damaged or incorrect item? Reach out within 48 hours of delivery with a photo, and we'll send a replacement or refund right away — no return needed.

🚫 Non-Returnable Items

For hygiene reasons, opened or used grooming and health care items cannot be returned unless defective.

Need Help With a Return?

📧 Email: furryflows@gmail.com

📞 Call / WhatsApp: +92 335 7430574

🕐 Support Hours: Mon – Sat, 9:00 AM – 6:00 PM